TOP FAQ'S
You can track your order using the unique tracking link in your shipment notification email. If you haven’t received one, it may be because we haven’t shipped your order yet. Please allow 1 to 3 working days for our team to pick and pack your items for shipping.
Made to order products, such as personalised or player-printed items, may take a little longer to ship.
Once an order is submitted online, it is sent straight to our team for packing and shipping. Should you have second thoughts after placing an order, please get in touch as soon as possible through the form on our contact page.
Since we try to fulfil orders as quickly as possible, we cannot guarantee that we will be able to amend your order before it has already been packed. If this is the case, you can return the item for an exchange or refund,
Please note that personalised or player-printed items are made to order and cannot be returned. We recommend you ensure you have checked your personalisation details carefully before placing your order.
Once an order is submitted online, it is sent straight to our team for packing and shipping. Should you need to change any of the details after placing an order, please get in touch as soon as possible through the form on our contact page.
Since we try to fulfil orders as quickly as possible, we cannot guarantee that we will be able to amend your order in time. If this is the case, we cannot be held liable for the reimbursement of your purchase due to the submission of incorrect details when placing your order.
Please ensure that you have checked all shipping details carefully before submitting your order.
No, you do not need to register an account in order to place an order. You will just need an email address, so we can send you a recap of your order details and a tracking number once it’s shipped.
When placing your order, you can decide to register an account with us for a quicker checkout next time. Should you decide not to register, we will not store your shipping details and we will have to ask for them again on your next order.
We currently offer free delivery
We are happy to offer exchanges on our clothing products for a different size, provided they are not personalised or printed to your specifications with a player name or number.
Unfortunately, we regret that we are unable to exchange your ordered product for a different item due to current system limitations. However, you are welcome to return the product for a refund and purchase the replacement item separately.
Items that have been successfully paid for are in stock. If they are out of stock, we have removed them from the shelves.
DELIVERY
Express deliveries usually arrive in 6 to 12 working days.
Some products, such as personalised items, may take a little longer to ship.
Please note that, from time to time, transit times may be affected by external factors or during peak periods.
We currently offer free delivery
If you are shopping in Europe, your order will ship with delivery duties paid (DDP). This means you will not be asked to pay additional duties or taxes upon delivery. To ensure that you will receive the benefit of DDP, please make sure you have selected your correct destination flag on the top right corner of the page.
If you are placing an international order (to any destination outside the UK or EU) you may be charged customs and import duties depending on the items you have purchased and the destination country.
Arsenal FC cannot be held responsible for any charged customs or import duties as they are the responsibility of the recipient. Because policies and charges vary by country and can change regularly, we cannot provide any indication of these charges.
If you have specific customs questions, including how much the charges may be, we recommend you contact your local customs department before placing your order.
You can track your order using the unique tracking link in your shipment notification email. If you haven’t received your tracking number, please contact us! Please allow 1 to 3 working days for our team to pick and pack your items for shipping.
Made to order products, such as personalised or player-printed items, may take a little longer to ship.
Once an order is submitted online, it is sent straight to our team for packing and shipping. Should you need to change any of the details after placing an order, please get in touch as soon as possible through the form on our contact page.
Since we try to fulfil orders as quickly as possible, we cannot guarantee that we will be able to amend your order in time. If this is the case, we cannot be held liable for the reimbursement of your purchase due to the submission of incorrect details when placing your order.
Please ensure that you have checked all shipping details carefully before submitting your order.
Most of our couriers require a signature upon delivery. This means that we are unable to send orders to PO Box addresses.
Our products can be shipped worldwide.
PAYMENT
We accept American Express, Visa, Visa Debit, MasterCard, PayPal, PayPal Express, Google Pay, Apple Pay, and Amazon Pay.
We accept payments in most currencies.
Unfortunately, Our online purchases do not support checks or postal orders. You can contact our customer service and they will tell you how to complete checks or postal orders.
RETURNS
Stores are happy to exchange or refund items bought in store, providing the item is in a saleable condition, in original packaging, with its receipt, and within 28 days of purchase.
A refund will be issued by the original payment method, to the value of the item printed on the receipt.
For debit/credit card refunds, the card and the cardholder must be present otherwise the purchase will be refunded onto an Arsenal gift card.
We regret that we are unable to refund or exchange the following unless the goods are faulty;
Goods that have been personalised or made to your specification
Printed with a player’s name or squad number, even if that player subsequently leaves the club or their squad number changes during their career at Arsenal.
Swimwear, underwear, socks, DVD’s, hats and grooming products.
We understand that sometimes things don’t work out. That’s why we offer hassle-free returns.
If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns process
We regret that we are unable to accept returns on the following items unless they are faulty:
Goods that have been personalised or made to your specification
Printed with a player’s name or squad number (even if that player subsequently leaves the club or their squad number changes during their career at Arsenal)
Swimwear, underwear, socks, DVD’s, hats and grooming products
If you received a faulty item, please get in touch with us here.
We regret that we’re unable to offer exchanges, but you’re always welcome to return any unwanted item and place a new order once you’ve received your refund.
We check every item before shipping to ensure it meets our quality standards, but should you have a concern with a faulty or damaged product, please contact us straight away and we’ll make things right for you.
ACCOUNT
No, you do not need to register an account with Arsenal Direct in order to place an order. You will just need an email address, so we can send you a recap of your order details and a tracking number once it’s shipped.
When placing your order, you can decide to register an account with us for a quicker checkout next time. Should you decide not to register, we will not store your shipping details and we will have to ask for them again on your next order.